*We seek to provide an efficient and quality service and we hope that the firm will be able to guide you to a satisfactory conclusion of your matter and that you will be satisfied with the work done on your behalf. If, at any time, you are not happy with our service, then in the first instance please contact Mrs. Parminder Hayer to resolve the matter Charges and expenses Our charges are based on the time we spend dealing with a case. Time spent on your affairs will include meetings with you and perhaps others; any time spent travelling; considering, preparing and working on papers; correspondence; and making and receiving calls. This firm's costs are calculated on an hourly basis. *We will review our hourly rate/s in six months and will notify you in writing of any increased rate. In addition to time spent, we may take into account a number of factors which include the complexity of the issues, the speed at which action must be taken, the expertise or specialist knowledge that the case requires and, if appropriate, the value of the matter. On the basis of the information currently available, we expect these factors to be adequately covered by the hourly rates set out above. The rates may be higher if, for example, the matter becomes more complex than expected. We will notify you of this. If you have any query about the level of any revised rates notified to you please contact me straight away. *The amount of our costs, which you will have to pay, may be greater than the amount you can recover from another party to the case if you are successful in the litigation. Costs Estimate It is not possible to assess the time scale at this stage. Other party's charges and expenses It is important that you understand that you will be responsible for paying our bill/s. We have discussed with you whether your charges and expenses might be paid by another person.
*Even if you are successful, the other party may not be ordered to pay all your charges and expenses or these may not be recovered from them in full; if this happens, you will have to pay your balance of our charges and expenses. If the other party is receiving any form of state funding, you may not get back any of your charges and expenses even if you win the case.
If you are successful and the court orders the other party to pay some or all of your charges and expenses, interest can be claimed on them from the other party from the date of the court order. We will account to you from such interest to the extent that you have paid our charges or expenses on account but we are entitled to the rest of that interest.
You will also be responsible for paying the charges and expenses of seeking to recover any charges and expenses that the court orders the other party to pay.
In some circumstances, the court may order you to pay the other party's legal charges and expenses; for example, if you lose the case. The money would be payable in addition to our charges and expenses.
Storage of papers and documents
* Aftercompleting the work, we are entitled to keep all your papers and documents while there is money owing to us for our charges and expenses. We will keep our file of papers (except for any of your papers, which you asked to be returned to you) for no more than 6 years. We keep the file on the understanding that we have the authority to destroy it 6 years after the date of the final bill we send you for this matter. We will destroy documents you ask us to deposit in safe custody.
If we retrieve papers and documents from storage in relation to continuing or new instructions to act in connection with your affairs, we will not normally charge for such retrieval. *However, we may make a charge based on time spent producing stored papers or documents to you or another at your request. We may also charge for reading, correspondence or other work necessary to comply with the instructions given by you or on your behalf.
You may terminate your instructions to us in writing at any time but we will be entitled to keep all your papers and documents while there is money owing to us for our charges and expenses.
*Alternatively, you may send us copies duly certified by your local solicitor. This is an important document: please keep it in a safe place for future reference. Conclusion Your continuing instructions in this matter will amount to your acceptance of these terms and conditions of business. Even so, we ask you to please sign and date the enclosed copy of this letter and return it to us immediately.